Privacy Policy

pakgme ("we", "us", "our") operates the Platform accessible at pakgme.cam (the "Platform"). We are an independent English-language sports betting and casino information service targeting users in Pakistan. This Privacy Policy ("Policy") sets out how pakgme collects, uses, stores, shares and protects personal data obtained through your interaction with the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, please discontinue use of the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling guidelines, all of which collectively govern your relationship with pakgme.

For the purposes of this Policy, the following definitions shall apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, directly or indirectly, including name, email address, IP address, device identifiers and behavioural data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, alteration and deletion.
• "Data Controller" means pakgme, the entity that determines the purposes and means of Processing Personal Data collected through the Platform.
• "Data Subject" means you, the User, whose Personal Data is being Processed.
• "Cookies" means small text files placed on your device by the Platform to enable functionality, analytics and personalisation.
• "Third Party" means any natural or legal person, including operators, analytics providers and technology partners, other than pakgme and the Data Subject.
• "Platform" means the pakgme website at pakgme.cam, including all pages, features and services available thereon.

pakgme collects Personal Data through several channels depending on how you interact with the Platform. The categories of data we may collect include:

3.1 Data You Provide Directly

• Registration information: name, email address, date of birth and account credentials when you create a Platform account;
• Identity verification documents (e.g., scanned copies of a Pakistani CNIC or passport) where KYC procedures are required;
• Communication data: messages, enquiries and complaints submitted to our support team via email or live chat;
• Preference settings and account configuration data that you provide through your account dashboard.

3.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type and screen resolution;
• Usage data: pages visited, time spent on each page, navigation paths, referral URLs and interaction patterns;
• Cookie data and similar tracking technologies as described in Section 8 below;
• Location data derived from IP address, sufficient to determine approximate country and city of access (e.g., Karachi, Lahore or Islamabad) — we do not collect precise GPS coordinates.

3.3 Data from Third Parties

We may receive limited Personal Data from third-party analytics providers, fraud prevention services and technology partners that assist us in operating the Platform. Any such data is processed in accordance with this Policy and the applicable agreements with those providers.

pakgme processes your Personal Data on one or more of the following lawful bases:

1. Contractual Necessity: Processing is necessary to perform the contract between you and pakgme — for example, maintaining your account, providing access to Platform features and responding to support enquiries.
2. Legitimate Interests: Processing is necessary for our legitimate interests in operating and improving the Platform, preventing fraud and abuse, ensuring security, and conducting analytics — provided such interests are not overridden by your fundamental rights and freedoms.
3. Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including anti-money laundering obligations, fraud prevention requirements and regulatory reporting duties.
4. Consent: Where we rely on consent as a legal basis — for example, for marketing communications or non-essential cookies — we will request your consent clearly and separately. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

pakgme uses Personal Data collected through the Platform for the following purposes:

5.1 Account Management

To create, maintain and administer your Platform account; to verify your identity in accordance with KYC requirements; and to enable you to access account-specific features and settings.

5.2 Platform Operation and Improvement

To operate, monitor and improve the Platform; to analyse usage patterns and identify areas for enhancement; to diagnose technical errors and maintain Platform performance; and to develop new features and content relevant to Pakistani users.

5.3 Communication and Support

To respond to your enquiries, complaints and support requests; to send administrative communications relating to your account, including security alerts and policy updates; and to provide information about Platform features and responsible gambling resources.

5.4 Security and Fraud Prevention

To detect, investigate and prevent fraudulent activity, account abuse, money laundering and other prohibited conduct; to verify the accuracy of registration information; and to protect the security and integrity of the Platform and its users.

5.5 Legal Compliance

To comply with applicable legal and regulatory obligations, including responding to lawful requests from Pakistani authorities or other competent bodies; to enforce our Terms and Conditions; and to establish, exercise or defend legal claims.

pakgme does not sell, rent or trade your Personal Data to third parties for their own commercial purposes. We may share your data in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to assist with platform hosting, analytics, fraud detection, customer support tooling and security services. These providers are permitted to process your data only as necessary to perform services on our behalf and under contractual obligations that require them to maintain appropriate security and confidentiality standards.
• Legal Obligations: We may disclose Personal Data where required to do so by applicable law, court order, regulatory directive or other governmental authority, including Pakistani law enforcement agencies where lawfully required.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of our business, Personal Data may be transferred to the acquiring entity as part of that transaction, subject to appropriate confidentiality obligations.
• Protection of Rights: We may disclose Personal Data where necessary to protect the rights, property or safety of pakgme, our users or the public, including to prevent fraud or address security threats.

pakgme retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory or contractual obligations. The following general retention principles apply:

• Account Data: Retained for the duration of your active account and for a reasonable period thereafter to allow for dispute resolution, legal compliance and account reinstatement requests.
• KYC and Identity Verification Documents: Retained for the period required by applicable anti-money laundering and fraud prevention regulations, which may extend beyond account closure.
• Technical and Usage Data: Retained for a rolling period sufficient to support analytics, security monitoring and platform improvement, typically up to 24 months from collection unless a shorter period is operationally sufficient.
• Communications Data: Support correspondence and chat logs are retained for a period sufficient to resolve ongoing disputes and maintain quality assurance records, typically up to 12 months.
• Legal Hold: Where Personal Data is subject to a legal hold, regulatory investigation or ongoing legal proceedings, it will be retained for the duration of such proceedings regardless of standard retention periods.

Upon expiry of the applicable retention period, Personal Data will be securely deleted, anonymised or pseudonymised so that it can no longer be used to identify you.

pakgme uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit the Platform. The following categories of cookies are used:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is placed. Note that disabling certain cookies may affect the functionality of the Platform. For detailed browser-specific instructions, consult your browser's help documentation.

Subject to applicable law, you have the following rights in respect of your Personal Data held by pakgme. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

pakgme may transfer Personal Data to service providers and partners located outside Pakistan in connection with the operation of the Platform. Such transfers may be to countries that do not provide the same level of data protection as Pakistan's applicable legal framework.

Where Personal Data is transferred internationally, pakgme implements appropriate safeguards — including contractual data processing agreements with service providers — to ensure that your data receives a consistent level of protection regardless of where it is processed.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data to service providers in other jurisdictions as described in this Policy, subject to the safeguards outlined above.

The Platform is strictly intended for adults aged 18 years or over, or the higher minimum age required by the applicable operator or license jurisdiction. pakgme does not knowingly collect Personal Data from individuals under the applicable minimum age.

If we become aware that Personal Data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data from our systems. If you believe that a minor has provided Personal Data to pakgme, please contact us immediately at [email protected].

The Platform may contain references to or information about third-party gambling operators, payment services and other external platforms. pakgme does not control these third-party services and is not responsible for their data processing practices or privacy policies.

Any interaction you have with a third-party platform referenced on pakgme — including registering for an account, making a deposit or placing a wager — is governed by that third party's own terms of service and privacy policy. We strongly encourage you to review the privacy documentation of any platform before providing it with your personal information.

References to services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are provided as contextual examples familiar to Pakistani users and do not constitute referrals, endorsements or active links to those services' websites or platforms.

pakgme reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements or improvements to the Platform. Any revisions will be published on this page with an updated "Last Updated" date at the top.

We will endeavour to notify registered Users of material changes to this Policy — for example, changes that significantly affect your rights or the scope of data we collect — by email or by a prominent notice on the Platform where reasonably practicable.

Your continued use of the Platform following the publication of revised Policy terms constitutes acceptance of those revisions. If you do not agree with a revised Policy, you must discontinue use of the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns or complaints relating to this Privacy Policy, or if you wish to exercise any of your data subject rights as described in Section 9, please contact the pakgme support team using the details below. All correspondence must be submitted in English.